Apex Support
We usually reply within one business day.
Email hello@apexdigitalsoftware.com. Tell us whether you're a coach or a parent, and which device you use.
Coaches
How do I add my team?
Import the roster you already have as a PDF, Excel or CSV file. It needs a parent email for every athlete, because Apex Baseball works through parents. The app picks out names, positions and parent emails, and invites each parent as soon as you import. You can also add an athlete and their parent's email one at a time.
How do drills and quizzes work?
Tell Apex what you need, by position, skill and age group, and it generates a drill with a diagram on the diamond or practice area, or a quiz. If a matching one already exists in the shared library, you get that one. Everything joins one library that every coach can use.
Something in the library looks wrong or unsafe.
Tap Report on the drill or quiz. When several coaches report the same item, it's hidden until we review it.
How do I get paid for sessions?
Connect a Stripe account in the app's settings, then create a private session for one family or a group session that parents can join. Payouts go to your bank through Stripe, and Apex Baseball keeps a 2% platform fee.
How do I cancel my subscription?
On iPhone: Settings, your name, Subscriptions, Apex Baseball. On Android: Google Play, your profile, Payments & subscriptions, Subscriptions. You keep access until the end of the paid month.
Parents
How do I join my athlete's team?
Open the invitation your coach emailed you and sign in with your email. If you already use the app, the invitation is waiting in it too. Then add your child's profile. Parents and athletes never pay for the app.
Does my athlete need their own account?
No. Your athlete's profile lives in your account, and they use the app on your device with you.
How do drill videos work?
Film the drill, put it on your family's YouTube channel (unlisted works), and paste the link when you mark the drill done. It earns 25 bonus XP unless the coach has the bonus off. Apex Baseball keeps only the link, which only your athlete's coach and you see in the app. Leaderboards show just a first name, last initial and team.
How do refunds for sessions work?
Cancel 24 hours or more before a session for a full refund. If the coach cancels, you're refunded in full. Coaches can also issue refunds at any time.
How do I delete my athlete's data?
In the app's Account tab, tap the athlete to remove them, or tap Delete account. Deletion happens straight away. You can also email us and we'll do it for you.
Signing in
There's no password?
Right. Sign in with Face ID or a fingerprint (a passkey), or with a 6-digit code we email you. There's nothing to remember and nothing to steal.
I got a new phone.
Your passkey usually comes with you through iCloud Keychain or Google Password Manager. If not, choose "Email me a code" and sign in that way.